Webinar: Wikis and Knowledge Management
A wiki is easy (and cheap) to set up and can be a great tool for internal collaboration and knowledge management at your company. This talk will present an overview of knowledge management principles everyone who produces information should know about, as well as discuss how to manage your company’s knowledge using a wiki. Knowledge gained from wikis can be used to improve internal processes, build better documentation—and improve customer satisfaction.
The ins and outs/pros and cons of wikis will be discussed, as well as the differences among other widely available and inexpensive KM tools such as SharePoint, blogs, intranets, etc. Wikis can be set up for internal knowledge sharing, or can be opened up to customers to start building a library of best practices. Wiki adoption issues will also be discussed—such as determining and gathering content, standards and logistics, and properly rolling out your wiki so that it becomes a dynamic tool for your company and your customer.
Presenter
Nicky Bleiel is a Senior Information Developer at ComponentOne. She has been a technical communicator for more than twelve years. She started her career writing books and producing them in hardcopy format, but she has since embraced online help and user assistance, Web design, single-sourcing, usability, e-learning, and knowledge management. Nicky has experience writing for software products in a variety of industries, including media sales, industrial automation, simulation, and pharmacy. She has given talks at the STC international, local, and regional levels, and has been pleased to share her experience with other STC leaders on Leadership Day at the annual conference. She has presented at other conferences and local meetings as well. Topics have included various tools and technologies, user assistance design, single sourcing, and wikis for knowledge management. She has been published in conference proceedings and on the Web, as well as in STC’s Tieline and STC Pittsburgh’s Blue Pencil. Nicky is currently an at-large director of STC. Before that, she was on the Board of the Pittsburgh Chapter. During her term as president, the chapter was recognized as a chapter of excellence; during her vice presidency, as a chapter of distinction. She earned a B.A. in Journalism from the Pennsylvania State University.
When: |
Wednesday, August 13, 2008 from 1:00-2:30 p.m. Please arrive early as the webinar starts promptly at 1:00 p.m. |
Where: |
The Peer Group, 72 Victoria St. Map Parking: At rear of the building off of Joseph St. When you approach the gate:
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Cost: |
FREE for STC members and $35.00 for non-members. |
Contact: |
Please register with Debbie Kerr. |
